Nutzungsbedingungen

GTC and GDPR

Hunters Coffee, MVDr. Vladimír Steinbauer ID: 88727874, VAT: CZ8501080511, with registered office

Třebízského 18, 586 01, Jihlava, Czech Republic

BASIC INFORMATION

Online store operator and seller

· MVDr. Vladimir Steinbauer

· ID: 88727874

· VAT number: CZ8501080511

· Based in Třebízského 18, 586 01, Jihlava, Czech Republic

· E-mail: export@hunterscoffee.eu

· GSM: +420 737 837 460

· Bank details: 123- 2582470297/0100 - this account is maintained with Komerční banka, a.s.

. IBAN: CZ08 0100 0001 2325 8247 0297

. BIC/SWIFT: KOMBCZPPXXX

1. INTRODUCTORY PROVISIONS

1.1 These general business conditions (hereinafter also referred to as "GTC") of the subject MVDr. Vladimír Steinbauer, ID: 88727874, VAT: CZ8501080511 with its registered office at Třebízského 8, Jihlava, 586 01 Jihlava, the sole owner of the Hunters Coffee trademark (hereinafter referred to as the "Seller") regulates mutual relations between the parties, arising in connection or on the basis of a purchase contract between the seller and another natural or legal person (hereinafter referred to as the "Buyer") through the seller's online store. The seller's online store is operated at www.hunterscoffee.eu

1.2. The Terms and Conditions further regulate the rights and obligations of the contracting parties when using the seller's website located at www.hunterscoffee.eu (hereinafter referred to as the "website") and other related legal relationships. The business conditions also inform about the processing of your personal data (personal data of natural persons) and about your rights.

1.3. MVDr. Vladimír Steinbauer, ID: 88727874, VAT: CZ8501080511 with its registered office at Třebízského 8, Jihlava, 586 01 Jihlava

1.4. The Buyer is a natural or legal person other than the Seller on the other side of the contractual relationship (hereinafter also referred to as the "Buyer" or "Customer").

1.5. According to the provisions of Section 419 of Act No. 89/2012 Coll., The Civil Code, the consumer is, as amended, "any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, enters into a contract with an entrepreneur or otherwise deals with him." (hereinafter also referred to as "Consumer").

1.4. Legal relations between the Seller and the Consumer, which are not explicitly regulated by these general business conditions, are governed by the relevant provisions of Act No. 89/2012 Coll., The Civil Code, as amended, and the Consumer Protection Act (Act No. 634/1992 Coll. ), all as amended.

1.5. If the contracting party is a legal or natural business person on the Buyer's side, these relations are governed by the Civil Code, No. 89/2012 Coll., All as amended, however, in this case the provisions on consumer contracts (distance contracts) do not apply. , which are contained in Act No. 89/2012 Coll. and in other consumer protection regulations. The entrepreneur is, according to the provisions of § 420 of Act. No. 89/2012 Coll., Civil Code, each: “Who independently carries out a gainful activity on his own account and responsibility in a trade license or similar manner with the intention of doing so systematically for the purpose of making a profit. For the purposes of consumer protection and for the purposes of Section 1963, any person who concludes contracts related to his own business, production or similar activity or in the independent exercise of his profession, or a person acting in the name or on behalf of the entrepreneur, is also considered an entrepreneur. "

1.6. These general business conditions are valid for all purchase contracts concluded between the Seller and the Buyer. The provisions concerning the legal rights of the consumer apply only to the buyer in the position of the Consumer.

1.7. The provisions of the GTC are an integral part of the purchase contract concluded between the Seller and the Buyer. By placing an order, the buyer confirms that he has read these general terms and conditions, in their full wording, and that he agrees with them. The General Terms and Conditions and the Purchase Agreement are drawn up in the Czech language.

1.8. The purchase of goods by the Buyer does not entitle him to use or otherwise dispose of the intellectual property rights of the Seller or other entities whose goods are offered for sale by the Seller.

1.9. The purchase contract is concluded in the Czech language. In the event of disputes as amended between the version of the purchase agreement in the Czech language and its possible foreign language translation, the wording of the agreement in the Czech language shall prevail.

1.10. The Purchase Agreement is archived by the Seller in electronic / printed form and sent in the form of an invoice to the Buyer, together with the ordered goods and is not accessible to third parties. If the Buyer gives the third party permission to inspect the archived purchase contract and the documents related to it, this authorized third party is entitled to inspect the above documents.

1.11. The Seller's internet shop is - an on-line system operated on the internet, which enables the conclusion of purchase contracts between the Seller and the Buyer using distance communication, the so-called distance. The online store is operated on a website located at Internet addresses

1.12. The seller reserves the right to change the general terms and conditions. The Seller will announce the changed general business conditions on the website: www.hunterscoffee.eu, as well as in its premises. In relation to the Buyer, the Seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. 1 let. e) of the Civil Code.

1.13. Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.14. These GTC are valid, effective and binding as of 1 January 2020.

2. USER ACCOUNT

2.1. Based on the Buyer's registration made on the website www.hunterscoffee.eu, the Buyer can access its user interface. From its user interface, the Buyer is allowed to order goods that are offered for sale on this website (hereinafter referred to as the "user account").

2.2. If the web interface allows it, the Buyer can also order goods without registration.

2.3. When registering and ordering goods, the Buyer is obliged to state all data truthfully and correctly. The Buyer is obliged to update the data specified in the user account in the event of any change in the data. The data provided by the Buyer in the user account and when ordering goods are considered correct and true by the Seller.

2.4. Access to the user account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his user account and acknowledges that the Seller does not bear any responsibility for breach of this obligation by the Buyer.

2.5. The buyer is not entitled to allow the use of the user account to third parties.

2.6. The Seller is entitled to cancel the user account, especially if the Buyer does not use his user account for more than 1 year, or if the Buyer violates his obligations arising from the purchase contract or obligations arising from the GTC.

2.7. The Buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the Seller, or necessary maintenance of third party hardware and software.

3. PRICE OF GOODS AND PAYMENT TERMS

3.1. The seller reserves the right to change the price. The price of the goods is stated in the online store on the website www.hunterscoffee.eu for the individual goods that are offered for sale and corresponds to the price that is stated here at the time of ordering the product and is binding for the Buyer. All these prices include VAT and all fees, except for the cost of delivery of goods.

3.2. By confirming and sending the order, the Buyer declares that he is acquainted with the above prices of the Seller and agrees with them. Together with the purchase price, the Buyer is obliged to reimburse the Seller for the costs associated with the packaging and delivery of the goods in the agreed amount.

3.3. The buyer has the following payment options for the goods:

· Cashless, bank transfer to the Seller's account,

. Bank details: 123- 2582470297/0100 - this account is maintained with Komerční banka, a.s.

. IBAN: CZ08 0100 0001 2325 8247 0297

. BIC/SWIFT: KOMBCZPPXXX

bank account is kept at Komerční banka, a.s., as a variable symbol it is necessary to state the number of the purchase contract - order. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled only when the amount is credited to the Seller's account. In case of non-payment of this amount by the buyer at the due date (failure to credit the amount to the seller's account on the due date + 3 working days), the order will be automatically canceled.

· Payment so-called "cash on delivery", when the item according to the tariff of the relevant carrier is added to the price of the goods. Payment on cash on delivery means the payment of the order upon its receipt from the delivery person.

· Payment so-called "cash on delivery", which means payment of the order in cash when it is picked up in person at the dispensing point.

· Cashless payment card via The Pay payment gateway. For payment by debit or credit card, we use the connection with the secure payment gateway The Pay.

- After ordering and paying for goods in the online store and selecting payment by credit card through the payment gateway, you are automatically redirected to the secure gateway of The Pay. Here you fill in all the necessary information (card number, CVC code, card expiration, cardholder's name) and send the payment. You enter this information directly into the payment page of the processing bank, which ensures the encrypted data transmission and communicates to the bank only the result of the authorization and thus instructs the execution of the order. You are informed about the result of the transaction by e-mail.

- The money is credited to our account immediately. Your order can be processed immediately.

- The Pay gateway accepts the following cards: Visa, Visa Electron, MasterCard, Maestro and DinersClub.

- Important: during the entire payment transaction you are on the secure website of ThePay.cz, s.r.o., the merchant does not have access to the numbers of your payment cards or to other information about your payment cards.

- If the bank does not confirm the payment with us via your card, it may be for the following reasons:

a) the payment card details have been entered incorrectly

b) you do not have enough funds in your bank account or the limit set for transactions on the Internet has already been used up

c) Your card is not permitted to be used for online transactions. In this case, it is necessary to contact your bank.

3.4. The seller is entitled to demand a deposit of up to 100% of the order value before delivery. If a deposit is required, the document "Invoice Invoice" is issued. After delivery of the goods, the value of the deposit is deducted on the tax document.

3.5. If this is customary in business relations or if so stipulated by generally binding legal regulations, the Seller shall issue a tax document - an invoice - to the Buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the Seller to the Buyer after payment of the price of the goods and will be sent in electronic form to the Buyer's electronic address.

3.6. The buyer will receive an electronic version of the tax document - invoice.

4. ORDERING GOODS - PURCHASE AGREEMENT

4.1. Offer of goods means goods offered through the catalog on the website www.hunterscoffee.eu. The offer of goods is not considered a proposal to deliver goods in the sense of the provisions of § 1732 paragraph 2 of the Civil Code. The offer of goods is of an informative nature and the Seller is not obliged to enter into a purchase agreement regarding these goods.

4. ORDERING GOODS - PURCHASE AGREEMENT

4.2. The order filled in on the website www.hunterscoffee.eu is a draft purchase agreement between the Seller and the Buyer. The purchase contract is created on the basis of sending the order by the Buyer and acceptance of this order by the Seller. The Seller is not responsible for any errors in data transmission. The receipt and dispatch of the order is immediately confirmed to the Buyer by an informative e-mail from the Seller to the e-mail contact entered by the Buyer. The condition for the validity of the electronic order on the website www.hunterscoffee.eu is the completion of all data and requisites prescribed by the form, such as name, address, e-mail and telephone contact. An order that does not contain these requisites is not considered a valid order and is discarded by the system. By sending the order, the Buyer confirms that he has read these general terms and conditions and that he agrees with them. The Buyer is sufficiently informed of the general terms and conditions before placing the order and therefore has the opportunity to become acquainted with them. These general terms and conditions are displayed on the website www.hunterscoffee.eu and can therefore be archived and reproduced by the Buyer. All goods that are presented on the website www.hunterscoffee.eu are not considered a proposal to conclude a purchase agreement. The provisions of § 1732 do not apply in this case and the proposal to conclude the purchase contract is made by the Buyer with his order.

4.3. Before sending the order, the Buyer is given the opportunity to get fully acquainted with the total price of each individual product offered by the Seller, including other price items that are added to the price of the goods. Likewise, the Buyer is allowed to get acquainted with the conditions of the purchase contract, delivery, transport and complaint conditions, directly on the Seller's website www.hunterscoffee.eu. If the Buyer confirms and sends the order to the Seller, he hereby declares in a binding and express manner that he has fully acquainted himself and agrees with the determination of the total price and with all the above conditions.

4.4. In case of doubts regarding the order, the Buyer has the right to contact the Seller free of charge at the e-mail address: export@hunterscoffee.eu

4.5. Ordering goods on the internet portal www.hunterscoffee.eu is carried out through the order form of the Seller, which contains all the requisites required by law, in particular the provisions of § 1810 et seq. Act No. 89/2012 Coll., the Civil Code, as amended.

4.6. Before confirming and sending the order to the Seller, the Buyer is obliged to check the accuracy and completeness of all data related to his person, as well as the type, number, price of the goods and the chosen form of transport. The system allows the buyer to correct such incomplete or incorrect information before sending the order.

4.7. Each order is assigned its own identification number, which will be communicated to the Buyer immediately upon receipt of the order. This identification number must always be stated during any communication with the Seller.

4.8. The buyer agrees to the use of a means of distance communication when concluding the contract, as stated above. The costs incurred by the Buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (for example, the cost of internet connection, the cost of telephone calls, etc.) shall be borne by the Buyer himself.

4.9. Based on the concluded purchase contract, the Seller will issue a tax document to the Buyer. The seller is a payer of value added tax. The Seller will send the tax document to the Buyer by e-mail to the e-mail specified in the order form.

4.10. Installation and assembly of goods are not part of the purchase contract.

4.11. The seller reserves the right to cancel the order or part thereof before concluding the purchase contract if:

· The goods are no longer produced,

· The price of the supplier of the relevant goods has significantly increased. In the event that this situation occurs, the Seller undertakes to immediately contact the Buyer in order to agree on further action.

4.12. In the case of special goods to order or goods that are not in stock, the Seller will confirm to the Buyer in advance by phone / e-mail the price and the new delivery date. If the Buyer does not agree with such a change, he will not confirm the order and it is not realized. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address.

4.13. The seller is entitled to cancel the order also if the buyer has chosen to pay the price for the order by cashless transfer to a bank account, and this payment did not occur, ie the amount was not credited to the bank account of the seller on the due date + 3 working days.

4.14. The Buyer may cancel or change the already sent order until it is considered settled, ie the goods have been shipped to the Buyer. If the Buyer wants to cancel the sent order, this can be done in the following way:

· By email to export@hunterscoffee.eu

4.15. The Buyer is not allowed to cancel the order in the case of special goods to order and the Buyer has confirmed in advance the data specified in paragraph 4.12. of this article. In the event that the Buyer insists on the cancellation of such an order, the Buyer will be charged a cancellation fee of 50% of the purchase price of the goods.

5. DELIVERY CONDITIONS

5.1. The Seller is obliged to deliver the ordered goods to the Buyer at the agreed price and the Buyer is obliged to take over the goods and pay the purchase price.

5.2. Delivery of goods according to the order will take place according to the availability of products and operational capabilities of the Seller, in the shortest possible time, in the usual time specified below.

5.3. The buyer is obliged to take over the delivered goods. In the event of non-acceptance of the goods, this is considered a breach of the GTC by the Buyer. As soon as the Seller receives his order from the Buyer, the period for delivery of the goods begins to run. This period does not include public holidays and public holidays, as well as the time designated for the transport of goods. Due to the fact that the transport is not performed by the Seller, it is not possible to influence its duration in any way.

5.4. Delivery of the product means handing over for transport, the method of which was chosen by the Buyer.

5.5. The usual delivery time from receipt of the order to dispatch to the Buyer's address is 5 working days, if the Buyer makes his order by 11:00 am on the working day. In exceptional cases, the delivery time may be longer.

5.6. The place of delivery of goods is the address specified by the Buyer in his order.

5.7. The Seller reserves the ownership right to the item, and therefore the Buyer becomes the owner only by full payment of the purchase price.

5.8. Damage to the goods, arising after the transfer of the risk of damage to the goods to the Buyer, does not affect his obligation to pay the purchase price, unless the Seller caused the damage by violating his obligation.

5.9. The consignment with the goods includes, as standard, instructions for using the product in the Czech language and a warranty card (if the manufacturer attaches it to the product). If the supplier does not enclose a warranty card with the product, a tax document - invoice or delivery note will suffice.

6. TRANSPORT CONDITIONS

6.1. The buyer can choose the following method of transport of goods:

· Delivery by transport service PPL- Private package

· Delivery by transport service PPL-Business package (when ordering at VAT)

· PPL- ParcelShop (collection at the dispensing point within the PPL network)

6.2. The cost of transporting goods varies according to the mode of transport. The Buyer chooses the method of delivery within his order himself. The possible mode of transport is listed above in these general terms and conditions and the price list and a more detailed explanation of these modes of transport (except for personal collection) can be found at www.ppl.cz

6.3. The Seller recommends that upon receipt of the goods from the carrier, the Buyer thoroughly inspects the goods immediately after receipt. In the event that the packaging is damaged or other facts appear that indicate that the goods themselves may be damaged, the Seller recommends not to accept the shipment or to write a record of damage to the shipment with the person from whom he receives the shipment. If the Buyer does not complain about the defects of the shipment without undue delay, the Seller may demand compensation from him for the damage incurred in connection with this delay. A written record of the damage will facilitate the resolution of any claims.

6.4. By signing the receipt of the shipment from the carrier or at the Czech Post, s.p. The Buyer agrees to take over the goods and at the same time confirms that the shipment is not mechanically damaged. For these reasons, it is necessary to carefully check the package of the shipment before signing.

6.5. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

7. WITHDRAWAL FROM THE CONTRACT

7.1. Withdrawal from the purchase contract by the Consumer is governed by the provisions of § 1829 et seq. Act No. 89/2012 Coll., the Civil Code, as amended, where this consumer's claim is enshrined. In the case of a purchase within the business activity of the Buyer (indication of the ID number on the purchase document), the right to withdraw from the purchase contract does not arise. In this case, the sale is governed by the Civil Code, Act no. 89/2012 Sb. as amended, however, the provisions on consumer contracts (distance contracts) are excluded.

7.2. The consumer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 et seq. of the Civil Code No. 89/2012 Coll. without giving reasons and without any sanction within 14 days from the date of receipt of the goods on the basis of the concluded purchase contract, resp. within 14 days of receipt of the last delivery of goods, if the purchase contains several types of goods or the goods consist of several parts without giving a reason. In such a case, the Consumer contacts the Seller in writing, in the form of a registered letter, to the address Hunters Coffee, MVDr. Vladimír Steinbauer, Třebízského 18, Jihlava, 58601. In this letter, he states that he withdraws from the contract with the order identification number, a copy of the invoice, the date of purchase and the account number for the refund. The Seller will not take into account the application of withdrawal from the contract after the expiry of the above-mentioned period. Withdrawal must be delivered to the Seller within 14 (fourteen) days of receipt of the goods by the Buyer. To withdraw, you can use the form located on the website www.hunterscoffee.eu

7.3. The consumer acknowledges that in accordance with the provisions of § 1837 of Act. No. 89/2012, Civil Code, it is not possible to withdraw from contracts:

7.4. The provision of services, if they have been fulfilled with his prior express consent before the expiry of the withdrawal period and the trader has informed the consumer before concluding the contract that in such a case he has no right of withdrawal,

· The supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the entrepreneur and which may occur during the period for withdrawal from the contract,

· The supply of alcoholic beverages, which may be delivered only after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the entrepreneur,

. Delivery of goods that have been modified according to the consumer's wishes or for his person,

. The supply of perishable goods, as well as goods which, after delivery, have been irretrievably mixed with another if they have broken their original packaging,

· Delivery of newspapers, periodicals or magazines,

· Accommodation, transport, meals or use of free time, if the entrepreneur provides these services within the specified period,

· Concluded on the basis of a public auction in accordance with the law governing public auctions, or

· Delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiry of the withdrawal period and the intrepreneur informed the consumer before concluding the contract that in such a case he has no right to withdraw from the contract.

7.5. In the event of non-compliance with any of the above requirements, the Seller has the right to refuse the returned goods or proportionally reduce the amount for which the goods will be taken back.

7.6. In the event of withdrawal from the purchase contract, the Seller shall return the purchase price to the Buyer no later than 14 (fourteen) days from the delivery of the withdrawal from the purchase contract, non-cash to the account designated by the Buyer. The buyer is obliged to return the goods in the event of withdrawal from the purchase contract, no later than 14 days from withdrawal from the purchase contract. The Seller is not obliged to return the purchase price to the Buyer before the Buyer returns the goods or proves that he sent the goods.

7.7. When returning the goods, the Buyer is obliged to provide proof of purchase of goods. No refund will be possible without this document.

7.8. It is not explicitly possible to send returned goods "cash on delivery". The Seller is not obliged to accept the goods sent in this way.

7.9. If the Buyer withdraws from the purchase contract unjustifiably and nevertheless sends the goods to the Operator, the goods will not be accepted or will be sent back at the Buyer's expense.

7.10. The cost of returning the goods is fully borne by the Buyer. The costs associated with the initial delivery of goods to the Buyer shall be returned by the Seller to the Buyer together with the purchase price. If the Buyer has chosen a method other than the cheapest method of delivery of goods offered by the Seller, the Seller shall return the amount corresponding to the cheapest method of delivery of goods offered by the Seller.

7.11. The seller reserves the right to withdraw from the purchase contract when he will not be able to deliver the ordered goods under the conditions agreed in the purchase contract.

7.12. Both the Seller and the Buyer have the right to withdraw from the purchase contract also if there have been significant changes in the supplier's prices of ordered goods, if there have been significant changes in freight prices and the Buyer has not accepted the relevant change in the purchase contract. .

7.13. The Seller is entitled to withdraw from the purchase contract at any time until the goods are taken over by the Buyer. In such a case, the Seller will return the purchase price to the Buyer without undue delay, non-cash to the account designated by the Buyer.

7.14. In the event that the Seller withdraws from the purchase contract, he is obliged to inform the Buyer, via e-mail sent to the address provided by the Buyer when creating the order. Furthermore, the Seller is obliged to return the full purchase price to the Buyer, if it has already been paid.

7.15. The Buyer expressly acknowledges that the Seller is entitled to withdraw from the purchase contract if it receives an order from the Buyer, who in any of the previous obligations with the Seller, materially breached any obligation arising from this relationship. Violation of the previous contractual relationship in a material way is considered to be conduct within the meaning of the provisions of Section 2002, Paragraph 2 of the Civil Code.

8. RIGHTS FROM DEFECTIVE PERFORMANCE, COMPLAINTS CONDITIONS

8.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant provisions of generally binding regulations, in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., The Civil Code.

8.2. When selling consumer goods, the Buyer-Consumer is entitled to exercise the right of defect within 24 months of receipt of the goods. Due to the nature of the goods offered on the online store, this period applies to all goods with the exception of roasted coffee, the shelf life of which is always indicated on the packaging.

8.3. When selling consumer goods, the Buyer is entitled to exercise the right of liability for defects within 24 months of receipt of the goods, but this period may be longer in the statement in the warranty card. In the case of this contractual, ie extended warranty, the Seller shall specify in the warranty certificate (confirmation) the conditions and scope of the extended warranty. If the guarantee certificate - confirmation does not exist, the tax document - invoice serves as the guarantee certificate - confirmation.

8.4. The period for claiming liability for defects begins in principle on the day of receipt of the goods by the Buyer and in the case of warranty on the day specified in the written confirmation - the warranty card.

8.5. The above-mentioned period of 24 months for the exercise of the right from defective performance does not apply to Buyers who use the goods for business or trade purposes with the product. In this case, when purchasing within the business activities of the Buyer, the Buyer is entitled to exercise the right of defect within 12 months of receipt of the goods.

8.6. The buyer is not entitled to exercise the right of defect:

· For an item sold at a lower price for a defect for which a lower price was agreed,

· Wear and tear of the thing caused by its normal use,

· In the case of a used item, for a defect corresponding to the degree of use or wear and tear that the item had when taken over by the buyer, or

· If it follows from the nature of the matter

8.7. Before the first use, the Seller recommends that the Buyer strongly study the conditions of liability for defects, including the operating instructions (if this is provided with the goods) and also strictly follow these instructions. If he fails to do so, there is a risk that his incorrect use will damage the item and he will not be able to claim the defect within his right of claim arising from the Seller's liability for defects. In accordance with the provisions of § 2104 of the Civil Code, the Buyer shall, if possible, inspect the goods as soon as possible after receipt (no later than 24 hours after receipt) and make sure of its properties and quantity.

8.8. The warranty does not cover normal wear and tear of the goods or its part caused by use. In such a case, the shorter service life of the product cannot be considered a defect and cannot be claimed as such.

8.9. The rights and obligations of the contracting parties regarding the Seller's liability for defects, including the Seller's warranty liability, are governed by the relevant generally binding regulations (especially the provisions of Section 2161 et seq. Of Act No. 89/2012 Coll., As amended.).

8.10. The Seller is responsible to the Buyer for the fact that the sold thing (goods) is not defective upon receipt. This means that the goods sold have the quality and useful properties required by the contract - described by the seller, manufacturer or his representative, or expected on the basis of advertising, or the quality and useful properties for a thing of the kind that meets the requirements of law, is in the corresponding quantity, measure or weight and corresponds to the purpose stated by the seller for the use of the thing or for which the thing is usually used.

8.11. The right of defective performance does not belong to the Buyer, if the Buyer knew before taking over the thing that the thing has a defect or caused the defect itself. A defect that manifests itself within 6 (six) months from the date of receipt of the item is considered to be a defect that was already there when the item was taken over.

8.12. The buyer is obliged to check the condition of the goods upon receipt from the carrier. In the event that the packaging is damaged or other facts appear that indicate that the goods themselves may be damaged, the Seller recommends not to accept the shipment or to write a record of damage to the shipment with the person from whom he receives the shipment. The Buyer is obliged to immediately inform both the carrier and the Seller about this damage. If the Buyer does not complain about the defects of the shipment without undue delay, the Seller may demand compensation from him for the damage incurred in connection with this delay.

8.13. If the item has defects or does not have the properties specified above or are described in the law - the provisions of § 2161 of the Civil Code, the Buyer has the right to free proper and timely removal of the defect, the right to deliver a new item without defects or new components, and if not if possible, he has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract. In the case of remediable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the Buyer has the right to deliver new goods or components, to eliminate the defect or to withdraw from the purchase contract. However, the right of defective performance does not belong to the Buyer, if the Buyer knew before taking over the thing that the thing has a defect or caused the defect himself. The Buyer cannot change the choice made without the consent of the Seller. If the Buyer does not report the defect without undue delay after he was able to find it out in a timely inspection and with sufficient care, the court will not grant him the right to defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the Buyer could find it with sufficient care, but no later than two years from the delivery of the item to the Buyer.

8.14. In the event of a complaint about defective goods by the Buyer to the Seller, the Buyer is entitled to file such a complaint in writing, in the form of a registered letter sent to the address: Hunters Coffee, MVDr. Vladimír Steinbauer, Třebízkého 18, Jihlava, 586 01, Czech Republic or at export@hunterscoffee.eu. When making a complaint, the Buyer is obliged to state the reason for the complaint and any defects that he finds on the claimed goods. The moment of claim is considered to be the moment when the Seller received the claimed goods from the Buyer.

8.15. The Buyer is obliged to send the claimed goods to the Seller's address with all accessories and all the requisites with which he received it from the Seller. Complained goods complete, including accessories and all provided documents.

8.16. In the event that the Buyer sends the claimed goods to the Seller's address by postal transport, the Buyer is obliged to take such measures that no further damage is caused to the goods, ie he is obliged to properly pack the sent claimed goods with regard to the chosen method and nature of transport.

8.17. On receipt of the claimed goods, the Seller will immediately issue a report on the claim for goods in writing - confirmation that the Consumer has made a claim, what is its content and how to settle it, a copy of which will be handed over to the Consumer. The consumer is obliged to submit such a protocol to the Seller upon request during the complaint. The Seller shall issue to the Consumer a confirmation of the date and manner of handling the complaint, including a confirmation of the repair and its duration. This confirmation will be issued by email. In the event of rejection of the complaint, the Seller shall issue a written justification for this rejection to the Consumer. This obligation also applies to other persons designated to carry out the repair.

8.18. The deadline for settling the complaint begins to run from the date of receipt of the goods by the Seller, resp. from the date of issue of the report on the complaint - confirmation of the application of liability for defects.

8.19. The complaint will be settled without undue delay, no later than 30 days from the date of the complaint, unless the Seller and the Consumer have agreed on a longer period. After this period, the Consumer has the same rights as if it were a defect that cannot be removed. Defective situation liability rights apply to the Seller from whom the item was purchased. However, if another entrepreneur designated for repair is listed in the warranty card, which is closer to the Seller's place or place for the Buyer, the Buyer may exercise the right to repair at the entrepreneur designated to carry out the warranty repair. In the event that it is not possible to ensure the repair in this way, the Seller will ensure the repair.

8.20. In the event of a justified complaint, the Buyer is entitled to reimbursement of the necessary costs associated with the complaint in the necessary amount (necessary costs incurred in connection with the complaint). The costs of the complaint on the part of the Buyer should correspond to the type and nature of the claimed goods. In the case of a manifestly unjustified complaint, the Consumer is not entitled to reimbursement of his costs associated with the settlement of the complaint and at the same time the Seller is not entitled to reimbursement of costs incurred on his part (unless the Consumer has conclude that there was an abuse of rights on his part).

8.21. That the complaint has been settled and how the Seller is obliged to inform the Buyer, to the address provided during the complaint or through another contact information, according to which it will be possible to notify the Buyer of the settlement of the complaint. The operator shall state in this notice the deadline for the collection of the claimed goods.

8.22. In the event that the Buyer does not collect the claimed goods within the period specified by the Seller, the Seller is entitled to charge a reasonable warehouse or sell the goods on its own behalf to the Buyer's account. The Operator must notify the Buyer of this procedure in advance and provide him with a reasonable additional period to take over the goods.

8.23. The right to claim the warranty expires in the following cases:

· Damage to the goods during transport (obligation to deal with damage to the goods with the carrier IMMEDIATELY upon receipt of the goods). When receiving the goods from the carrier, carefully check the delivered goods. Do not accept a shipment that shows signs of damage. If the goods are damaged, even though the packaging was intact, it is necessary to immediately inform both the transport company and the Seller,

· By breaking protective seals and stickers, if they are on the product,

· Unprofessional handling or if the damage to the goods is caused by the Customer

· The goods have been damaged by the elements,

· Improper storage

· If the goods were submitted for complaint late, ie that the product or goods were used by the Buyer despite the detected defect,

· The goods had a defect before acceptance by the Buyer and the Buyer already knew about the defect before taking over the goods.

8.24. In the event that the goods were exchanged on the basis of a complaint from the Buyer or on the basis of claimed defects of the goods, the right of withdrawal by the Buyer within 14 days of delivery of new goods does not apply to such newly delivered goods. delivered goods according to the binding order of the Buyer.

8.25. The preceding provisions shall not apply to roasted coffee, the shelf-life of which is always indicated on the packaging.

9. PRINCIPLES FOR THE PROTECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 12 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter only "GDPR Regulation") we inform about the processing of your personal data (personal data of natural persons) and about your rights.

9.1. For the purposes of these principles of personal data protection and processing:

9.1.1. Personal data administrator

· MVDr. Vladimir Steinbauer

· ID: 88727874, VAT CZ8501080511

. Based in Třebízského 18, 586 01, Jihlava, Czech Republic

· E-mail: export@hunterscoffee.eu

The online store is operated at www.hunterscoffee.eu

9.1.2. Subject of personal data

You, a natural person who visited the online store operated at www.hunterscoffee.eu in order to purchase goods offered through the catalog displayed on the above website, or created a user account by registering here and concluded a purchase agreement with the company or by purchasing goods without registration. entered into a purchase agreement with the company (hereinafter also referred to as the “customer”).

9.3. Legal basis for the processing of personal data

9.3.1. Purchase contract concluded between the controller of personal data as the seller and the data subject as the customer.

9.3.2. The provision of personal data is the obligation of the data subject - the customer, which arises from the above-mentioned contract.

9.3.3. By clicking on the verification link received when registering your user account on our online store or by filling out the order form without registering your user account on our online store, we start processing your personal data. We also obtain personal data directly from you by monitoring your behavior on our website www.hunterscoffee.eu. In some cases, as an administrator, we are entitled to obtain personal data from public registers, and these are mainly situations where the administrator exercises his legitimate interests, especially the interest to act prudently.

9.3.4. The legitimate interest of the controller, which is given on the basis of the existence of a contractual relationship between the controller of personal data and the customer, in which case it is the processing of your personal data for the purposes of direct marketing. Our legitimate interest here is the promotion of our products and services.

9.3.5. Fulfillment of legal obligations of the administrator, which result from individual legal regulations.

9.3.6. Hunters Coffee, MVDr. Vladimír Steinbauer, as the controller of personal data provided to him on the basis of this contract, undertakes to process such personal data in accordance with legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter referred to as the "GDPR Regulation").

9.4. Scope of personal data processing

9.4.1. We process exclusively personal data obtained from you, the customer, or from publicly available databases (eg commercial register, trade register).

9.4.2. Specifically, we process the following personal data within the meaning of Article 4 (1) of the GDPR Regulation: identification, contact, descriptive data, data on actual orders necessary to fulfill obligations arising from the above contract such as name, surname, address, email, telephone number, bank account number, ID number and VAT number, IP address from which you registered or subsequently logged into the user interface from which it is possible to order goods, IP address from which the order of goods was sent, scope and type of purchased goods, data on Your behavior on our website, in particular the services you view, the links you click on and also information about the device from which you view our website, identification of the device, its technical parameters such as the operating system and its version, the browser used and its version also data obtained from cookies and similar technologies for device identification.

9.5. Purpose of processing

9.5.1. We process the above personal data in order to fulfill the obligations arising from the purchase contract (according to Article 6 (1) (b) of the GDPR Regulation) concluded between the personal data controller as the seller and the customer as the buyer. If you register and create your user account on the e-shop located on the web interface www.hunterscoffee.eu, order any offered goods or services or fill out an order form and order any offered goods or services without registering your user account, we process your personal data for for the purpose of fulfilling the obligations arising from the personal data administrator from this concluded contract, ie for processing your order, communication about the order, handling your questions, sending order confirmation, order payment, ordering shipment of ordered goods, sending confirmation of shipment, settlement of any complaints about the ordered goods or in connection with your possible other requirements.

9.5.2. If you order any offered goods or services and enter into a contract with us, we will store your above personal data (identification, contact and descriptive data) and data about your orders based on our legitimate interest (without your consent) in order to protect legal claims and our internal records and control and protection of the web interface against attacks and in order to protect user accounts from misuse by third parties. Our legitimate interests here are the protection of legal claims, control of the proper provision of our services, protection of the web interface and user accounts.

We process personal data in accordance with these paragraphs for the duration of the user account, but no longer than 15 years after the conclusion of the last purchase agreement, in the event of a dispute concerning the relationship between the company and the customer related to the Company's General Terms and Conditions or this Privacy Policy. regarding damages.

9.5.3. We further process, based on our legitimate interest (ie without your consent), your above-mentioned identification and contact data and data about your orders in order to send information about news, offers, about what is new with us and what is going on, and do it via email. Our legitimate interest here is the promotion of our products and services. For this purpose, we use personal data for a period of 1 year from the individual order. You have the right to object to these processing operations based on our legitimate interest within the meaning of Article 21 of the GDPR Regulation. Applying for an objection also means unsubscribing from emails with information about news, offers, what's new with us and what's coming.

9.5.4. If you communicate with us through various channels, especially via email and social networks, we will process your identification and contact details and records of the communication based on our legitimate interest (ie without your consent) in order to:

· Settlement of your requirements, registration of your requirements so that we can check that we fulfill them properly and on time, proving, your request has been accepted and processed, eg when you order some goods or file a complaint with us, their analysis to improve the quality of our services .

For these purposes, we store personal data for 1 year. You have the right to object to processing on the basis of our legitimate interest within the meaning of Article 21 of the GDPR Regulation.

9.5. Purpose of processing

For these purposes, we store personal data for 1 year. You have the right to object to processing on the basis of our legitimate interest within the meaning of Article 21 of the GDPR Regulation.

9.5.5. We further process your personal data with regard to certain statutory obligations. If we process your personal data for this very reason, we do not need to obtain your consent for such processing. On this legal basis, we process your identification and contact data and data on completed orders, in order to comply with the following legal regulations in particular:

· Act No. 89/2012 Coll., Civil Code,

· Act No. 634/1992 Coll., On consumer protection (if you place an order as a non-business natural person).

· Act No. 235/2004 Coll., On value added tax,

· Act No. 563/1991 Coll., On Accounting,

· EU regulations against the promotion of terrorism, money laundering.

We use personal data for these purposes for a maximum of 10 years.

9.6. Cookies

9.6.1. Cookies may be stored on your device via our website. Cookies are small text documents created by the website, which are stored on the devices of visitors and customers of the online store located on the web interface www.hunterscoffee.eu. These files are sent back to the servers when you return to the web page using a browser. With the help of cookies, the website has information about the previous activities of visitors and customers. The information contained in cookies is anonymous, it does not contain sensitive data that could lead to the identification of a person. Cookies are used by most websites.

9.6.2. Cookies are divided according to the time for which they are stored into long-term and short-term. It is further divided according to the party that uses cookies, namely cookies stored by the website itself (first-party cookies) and third-party cookies, which are used for third-party applications and services. Short-term cookies are deleted from your browser after you close this browser. These allow us to link your activities while browsing our website from the moment you open a web browser window to the moment you close it. The moment you close the internet browser window, these cookies will be deleted. Long-term cookies are stored in your browser. They are deleted after a certain time, depending on your browser settings. First-party cookies are created and stored by the website itself and may be necessary for the functioning of the website or parts thereof. They are linked to a specific domain of the website operator. They are both short-term and long-term. Third-party cookies are linked to third-party websites. It is a functional tool usually used for targeted advertising.

9.6.3. We not only store cookies on your device, but we also read those cookies that our website has stored on your device. Some cookies are stored directly on your device by our website. These cookies help us to identify your person when browsing individual pages of our website and when visiting our website again, for example to save which version of our website we should show you if the website offers more variants at the moment. Such cookies and other files are necessary for the functioning of our website. If you block these cookies in your browser, our website may not work properly and we may not be able to provide you with our services.

9.6.4. We also store cookies from our website in your device, which allow us to:

- Monitor traffic to our site, its individual pages, generate statistics and reports, and measure the effectiveness of advertising.

- show you different variants of our website if we test new web functions and components.

9.6.5. We also allow cookies to be stored by third parties who may use them:

- to collect data about your behavior on our website and on other websites;

- To display customized bids and targeted ads on ad networks on websites other than ours.

In order to display customized offers and targeted advertising on advertising and social networks on websites other than ours, we also pass information about your behavior on the web to advertising and social networks. However, we do not pass on your identification data to such partners.

Particulary speaking about:

Google Analytics - This is an analytical tool that creates long-term cookies for third parties. This tool is used on a large number of websites and is used to obtain statistics and optimize the operation of the website.

Facebook - these are long-term cookies of third parties. It is used for marketing and advertising purposes on social networks. Helps create customized advertising offers for the user.

9.6.6. You can use your browser to manage your cookies. You always have the option to delete already stored cookies. Furthermore, it is possible, depending on your browser, to limit the use of cookies for a specific website, to limit their storage or to set the forced deletion of all cookies after closing the browser.

9.6.7. We do not obtain data about your behavior on our website only from cookies. We also supplement them with data:

Your device's IP address (the address of your device that you use to communicate with other devices on the Internet); the operating system of your device, its version and language settings; the browser you use on your device, its version and language settings; the website address (URL) from which you access our website.

We use personal data for these purposes for 14 months. You have the right to object to this processing within the meaning of Article 21 of the GDPR Regulation.

9.7. Additional provisions on the protection and processing of personal data

9.7.1. We do not process children's personal data or special categories of personal data, so-called sensitive personal data, within the meaning of Article 9 of the GDPR

9.7.2. After the cancellation of the user account or the termination of the contractual relationship arising from the purchase contract or the termination of the reason for data processing, we will destroy personal data.

9.7.3. We always make every effort to prevent unauthorized processing of personal data by other persons, however, we are not liable to the customer or other data subjects for damage caused by unauthorized processing of personal data by a third party.

9.7.4. We and you do not consider the e-mails we send you to be unsolicited commercial communications within the meaning of Act No. 40/1995, on Advertising, and Act No. 480/2004, on Certain Information Society Services.

9.7.5. In the event that we become aware of a security risk associated with your personal data, we will notify you without undue delay.

9.7.6. You confirm to us that the personal data provided is true, accurate and that it relates exclusively to your person or that you have provided data, the use of which has not infringed the rights of third parties. You confirm that you will notify us of changes in personal data so that only current and complete data will be processed, either at our request or without a request. If we ask you to do so, you will always provide us with current and true data.

9.7.7. Personal data will be processed in electronic form in a non-automated manner. Anonymized personal data can also be processed automatically. The data subject will not be the subject of an individual automated decision within the meaning of Article 22 of the GDPR.

9.8. Recipients of personal data

9.8.1. For the processing of personal data, we also use the services of other processors who process personal data only according to our instructions.

· Carrier, which is specifically the company PPL CZ s.r.o., with its registered office at K Borovém 99, Jažlovice, 251 01 Říčany, registered in the Commercial Register kept at the Municipal Court in Prague under file number C 105858, ID number: 25194798,

· Public authorities (eg courts, administrative authorities),

· Providers of information system and web interface maintenance,

· Providers of SMS, e-mail and other communication tools in case they process personal data to mediate our communication with you,

· Accountants, lawyers,

· Other recipients according to customer needs and instructions.

9.9. Time of processing personal data

9.9.1. Personal data will be processed for the period of validity of the above-mentioned contract and after its termination they will be disposed of in accordance with the valid legal regulation, especially Act No. 499/2004 Coll. (Act on Archiving and File Service and on Amendments to Certain Acts), Act. No. 280/2009 Coll., Tax Code, Act No. 563/1991 Coll., on Accounting, Act. No. 235/2004 Coll., on value added tax and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95 / 46 / EC (GDPR Regulation) or for the period specified in the individual provisions of Articles IV. and V. of this Privacy Policy.

9.9.2. In the event of the initiation of judicial, administrative or other proceedings, we process your personal data to the extent necessary for the entire duration of such proceedings and the remaining part of the limitation period after its termination.

9.10.1. In accordance with Article 12 of the GDPR Regulation, the personal data controller informs the data subject (customer) of his following rights:

a) the right of access to personal data and the right to rectification - the customer has the right to obtain information from the personal data controller whether he is processing his personal data and, if so, what the data are and how they are processed. The customer also has the right to have the administrator correct, at his request, inaccurate personal data concerning him without undue delay. The customer has the right to add incomplete personal data at any time. You can find out in this document how your personal data is processed, what the data is and how it is processed. However, if you are not sure which personal data we are processing about you, you can ask us to confirm whether or not the personal data concerning you is being processed by us, and if so, you have the right to access this personal data. . As part of the right of access, you can ask us for a copy of the personal data being processed, with the first copy being provided free of charge and the other copies for a fee.

b) the right to delete personal data - this right in other words represents the expressed obligation of the controller to destroy personal data that it processes about the customer, if certain conditions are met and the customer requests it. These conditions are as follows:

- We no longer need your personal data for the purposes for which we processed it,

- you exercise your right to object to the processing of personal data that we process on the basis of our legitimate interests and we find that we no longer have any such legitimate interests that would justify the processing of personal data,

- you believe that the processing of personal data carried out by us has ceased to comply with generally binding regulations.

It is important to remember that even if this is one of these reasons, it does not mean that we will delete all your personal data immediately. This right does not apply if the processing of your personal data is still necessary for the fulfillment of our legal obligations (eg the obligation to archive certain data for a period specified by individual legal regulations) or to determine, enforce or defend our legal claims.

(c) the right to restrict processing. The customer has the right for the controller to restrict the processing of his personal data in certain cases. The processing of personal data will be limited if you object to the inaccuracy of personal data (before we agree on what data is correct) when we process your personal data without a sufficient legal basis (eg beyond what we have to process), but you will By deleting such data, give priority only to restricting it (eg if you expect to provide us with such data in the future), we no longer need your personal data for the above-mentioned processing purposes, but you request it to determine, enforce or defend your legal claims. The customer has the right at any time to object to the processing, which is based on the legitimate interests of the controller, a third party or is necessary for the performance of a task performed in the public interest or in the exercise of official authority within the meaning of Article 21 of the GDPR Regulation.

d) the right to data portability - gives the customer the opportunity to obtain personal data provided to the controller in a common and machine-readable format. He may subsequently pass this information on to another administrator or, if technically possible, request that the administrators pass it on to each other.

e) the right to withdraw consent to the processing of personal data at any time - this right does not apply, as the customer's personal data are processed by the controller due to performance of the contract concluded with the customer and due to the legitimate interest of the controller - the company.

f) the right to object to the processing - you have the right to object to the processing of personal data which occurs on the basis of our legitimate interest. In the case of marketing activities, we will stop processing your personal data without further ado; in other cases, we will do so unless we have compelling reasons to proceed with such processing.

g) the right to lodge a complaint - exercising the rights in the manner described above does not affect your right to lodge a complaint with the relevant supervisory authority. You can exercise this right in particular if you believe that we are processing your personal data unauthorizedly or in violation of generally binding legal regulations. You can file a complaint against the processing of personal data performed by us with the Office for Personal Data Protection, which is located at Pplk. Sochora 27, 170 00 Prague 7. More information on customer rights is available on the website of the Office for Personal Data Protection. (https://www.uoou.cz)

9.11. How is it possible to exercise the individual rights mentioned above?

9.10. Customer - buyer rights

9.11.1. In all matters related to the processing of your personal data, whether it is a question, exercise of the right, filing a complaint or anything else, you can contact the email address export@hunterscoffee.eu. We will process your request without undue delay, but within a maximum of one month. In exceptional cases, especially due to the complexity of your request, we are entitled to extend this period by another two months. We will inform you about such a possible extension and its justification.

9.12. Other arrangements for the protection and processing of personal data

9.12.1. By creating a user account (by clicking on the link in the verification e-mail during registration) and then ordering goods on our online store or purchasing on our online store without creating a user account, a contract on personal data processing is created between the administrator and the customer. form the relevant provisions of this policy for the protection and processing of personal data and other provisions of these general terms and conditions to a reasonable extent as amended on the date of creation of the user account or on the date of order, or as amended. The contract is concluded for the duration of the user account and expires by canceling the account or terminating the processing of personal data by the administrator.

9.12.2. The controller reserves the right to change these provisions concerning the principles of protection and processing of personal data, primarily due to changes in legal regulation, due to technological developments or due to changes in the purpose of personal data processing or changes in the legal basis for processing. The administrator will announce the changed principles of protection and processing of personal data within the general business conditions, on the website www.hunterscoffee.eu. In relation to the customer, the administrator is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

9.12.3. All private law relationships arising from or in connection with the processing of personal data are governed by the laws of the Czech Republic, regardless of where the access to them was made. The Czech courts, which will apply Czech law, have jurisdiction to resolve any disputes arising in connection with the protection of personal data between the customer and the company, as the controller of personal data.

10. FINAL PROVISIONS

10.1. If any provision of the General Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity or effectiveness of the other provisions. Changes and additions to the purchase contract or general terms and conditions require a written form.

10.2. If the relationship established by the purchase contract contains an international element, the contracting parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding regulations.

10.2. If a dispute arises between the Seller and the Buyer arising from the concluded purchase contract, this dispute will be resolved by the locally and materially competent courts in the Czech Republic. The buyer can contact the Czech Trade Inspection Authority for his complaint.

10.3. The concluded purchase contracts are archived by the Operator in electronic form and are not accessible. The language of communication between the Operator and the buyer and the language of the purchase contract is Czech

10.4. All invoicing, delivery and contact details of the Seller are listed on the website of the online store at www.hunterscoffee.eu

10.5. The Seller shall not be liable for any loss, injury or damage to property, whether direct or indirect, caused by a defect in the delivered goods, unless such loss, injury or damage to property was caused by Seller's negligence, omission or intent.

10.6. In the event that a consumer dispute arises between the seller and the buyer, who is a consumer, and the seller and the consumer do not agree on a mutual settlement of this dispute, the consumer can contact the Czech Trade Inspection Authority - Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, with a proposal to initiate an out-of-court settlement of the dispute. The details of the proposal, a description of the course of the proceedings and other information concerning the out-of-court settlement of the dispute can be found on the website www.adr.coi.cz.

10.7. These general business conditions are valid and effective from 1 January 2020